mPokket

Bidhannagar, Kolkata

We are looking for a Customer Support Executive to join our team in Salt Lake, Kolkata. This is an exciting opportunity for individuals with 0 to 6 years of experience to assist our customers effectively.As a Customer Support Executive, your main responsibility will be to provide excellent service to customers through various communication channels. You will answer queries, resolve issues, and ensure customer satisfaction. Your role will involve actively listening to customer concerns, helping them navigate our services or products, and providing timely solutions.Key responsibilities include responding to customer inquiries via calls, emails, or chat, ensuring that all communications are polite and informative. You will assist with product-related questions and troubleshoot problems as needed. It will be essential to document customer interactions accurately in our system to track issues and solutions effectively. Additionally, you will collaborate with other teams to escalate complex issues that cannot be resolved at your level.We expect candidates to possess strong communication skills, as you will interact with diverse customers daily. Good problem-solving abilities and a friendly demeanor are also crucial to delivering a positive customer experience. Basic computer skills are necessary to navigate our customer management systems efficiently. A high school diploma is required, along with a willingness to learn and adapt to new challenges within a supportive team environment.

- Make outbound calls to potential leads: Telecallers are responsible for making calls to potential customers or clients with the aim of generating interest in the company's products or services.- Follow up on leads: Telecallers need to follow up on leads that have been contacted previously to nurture the relationship and convert them into customers.- Provide information about products or services: Telecallers should be able to effectively communicate information about the company's products or services to potential customers.- Maintain a call log: It is essential for telecallers to maintain a detailed log of calls made, outcomes, and follow-up actions to track progress and make data-driven decisions.- Handle customer queries: Telecallers should be able to address customer queries and provide solutions to their problems or concerns over the phone.- Excellent communication skills: The ideal candidate must have strong verbal communication skills to effectively engage with customers over the phone.- Persuasive skills: Telecallers should possess strong persuasive skills to convince potential leads to take the desired action, such as purchasing a product or booking a service.- Ability to work under pressure: The role of a telecaller can be demanding, so the candidate should be able to work efficiently under pressure and meet targets within deadlines.