Milk Infotech

Gurgaon Sector 50

The Pre-Sales Executive will be responsible for generating qualified leads, nurturing prospects, and creating sales opportunities through structured follow-ups and effective communication. The role focuses on opportunity creation and supporting revenue growth by maintaining strong CRM discipline and ensuring consistent engagement with prospective customers.Key Result Areas (KRA)1. Generate qualified leads as per monthly targets.2. Convert leads into verified sales opportunities for the sales team.3. Maintain consistent follow-up cycle until lead conversion or closure.4. Ensure 100% CRM hygiene with accurate and timely data updates.5. Achieve defined opportunity-to-conversion ratio targets.6. Maintain daily call activity and engagement benchmarks.7. Improve response time and follow-up turnaround efficiency.Day-to-Day Responsibilities- Make outbound calls to potential customers from provided database/leads- Identify customer requirements and qualify prospects- Explain product offerings and key benefits clearly over calls- Handle objections and manage challenging conversations professionally- Build rapport and maintain long-term engagement with prospects- Schedule follow-ups and ensure no lead is left unattended- Update CRM with accurate call notes, status, and next action steps- Coordinate internally with the sales team for opportunity handover- Track lead movement across the sales funnel- Maintain daily activity reports and performance metrics- Ensure structured pipeline management and disciplined follow-up processEligibility Criteria- Graduate (Mandatory)- Excellent communication skills (Hindi & English)- Strong persuasion and objection-handling skills- Basic understanding of CRM tools and data discipline