Mercury Solutions Limited

Gurgaon, Haryana

Training Calendar Creation : Create Sales Plan basis training need identification. Training Delivery and Governance Train team on Product selling and customer experience management. Ensure implementation of training guidelines at stores. Travel stores to train the CROs and conduct training need analysis trainings resulting in increase in sales.Operations: Monitor, review and drive performance of CRO Drive training to achieve targets for new and existing store staff Identify gaps & create solutions to improve the induction & output of store staffRole of a Trainer(i) Preparing PJP in consultation with the respective D2C Head and execute training & coaching of store staff members as per PJP(ii) Trainers to do 24 Training man-days in a month (Total 144 in six months) which will be mix of performance coaching at stores & classroom training(iii) Trainers will be assigned 25-30 stores for a quarter which will form part of the monthly regular PJP.(iv) Coaching the entire store staff members to enhance their knowledge, performance and customer experience - Following the work ways at stores (Currently: Conducting Morning Huddle, EDAC, ensuring DKT & JKQ participation, doing iCoach, Fitness certificate, coaching store staff members basis TNI etc. The count of coaches and Fitness Certificates to be done on a daily basis are to be mutually agreed.Role of Trainer(i) Conducting regular refreshers of store staff members(ii) Drive and administer online DKT & JKQ for store staff members, ensure participation(iii) Sharing daily reports and participate in monthly reviews at circle/regional level with business head(iv) Trainers to attend the booting of all new GO-LIVEs conducted by the central team. They have to keep themselves updated and ensure that same is cascaded to all the aligned store members(v) Trainers to conduct the Day 1 of the NHIP training. That's primarily on Introduction to the company, Code of conduct and career path.