Meeshka IT Solutions

Viman Nagar, Pune

Key Responsibilities:Answering customer calls:Professionally handle high volumes of incoming calls from customers, promptly addressing their concerns and questions. Customer service:Provide accurate and timely information regarding products, services, account details, and company policies. Complaint resolution:Effectively listen to customer issues, troubleshoot problems, and find solutions to resolve complaints in a timely manner. Sales support:Upsell or cross-sell products and services where appropriate, based on customer needs and current promotions. Data entry and record keeping:Maintain accurate customer records by logging call details, interactions, and relevant information into the CRM system. Knowledge base maintenance:Stay updated on product features, service updates, and company policies through ongoing training and reference materials. Quality assurance:Adhere to call center standards and quality guidelines, ensuring customer interactions are professional and courteous. Team collaboration:Work effectively with other team members to resolve complex customer issues and share knowledge.