Customer Service Representative - Full Time (Female Candidates Preferred)

Key Responsibilities:

Answering customer calls:

Professionally handle high volumes of incoming calls from customers, promptly addressing their concerns and questions.

Customer service:

Provide accurate and timely information regarding products, services, account details, and company policies.

Complaint resolution:

Effectively listen to customer issues, troubleshoot problems, and find solutions to resolve complaints in a timely manner.

Sales support:

Upsell or cross-sell products and services where appropriate, based on customer needs and current promotions.

Data entry and record keeping:

Maintain accurate customer records by logging call details, interactions, and relevant information into the CRM system.

Knowledge base maintenance:

Stay updated on product features, service updates, and company policies through ongoing training and reference materials.

Quality assurance:

Adhere to call center standards and quality guidelines, ensuring customer interactions are professional and courteous.

Team collaboration:

Work effectively with other team members to resolve complex customer issues and share knowledge.

• Experience

  1 - 7 Years

• No. of Openings

  20

• Education

  12th Pass

• Role

  Customer Service Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office