Medinnova Systems Pvt. Ltd.

Vadodara, Gujarat

Inspect equipment to accurately identify all device parameters that do not meet OEM documented specifications.Proficiently use all test equipment related in the testing of assigned devices.Evaluate customers medical equipment issues, implement appropriate major repairs with accepted technical practices.Answers technical questions from customers and internal staff.Documents test results and equipment history.Researches technical issues using all available data.Trouble shoots and identifies correct part necessary to repair equipment and to correct customer problem.Talks to customers for the purpose of selling parts.Travels for onsite repairs and installations.Taking care of all customers in assigned area and required territory.Ready for Field job 20 to 25 days per month.Whenever required engineer has to come to factory for self-development and TrainingField service Engineer has to attend call whenever required an for emergency for hospital and medical institute.Engineer has to attend Demonstration, Service calls and Surgery whenever requiredTrains Level 1 Engineer.Comply with companys policies, procedures, and hospital protocols, to ensure regulatory and compliance requirements are met; ensure documentation of all work performed is done.Maintain proper care of tools and test equipment to ensure calibrationIdentify and report all customer quality or compliance concerns immediately to Company.Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied.

JD For Marketing Executive- Social media content strategy creation and campaign creation.- Communication with Digital Marketing Team for designing concept, website management, email campaign and all social media related things.- Implement new formulas for Website as necessary.- taking follow-ups for enquiry, quote given, implementation for the strategy made.- Data maintaining- Enquiries updating- Manage enquiry on the B2B Platform- New data of Drs and Dealers gathering- Click/edit/post picture & video on all media- Raw content for mobile applications- Technical/Functional Competency- Assist with all strategic planning as required.- Coordinate trade shows.- Collaborate with the customer support team to address customer inquiries, resolve issues.- Internal Marketing

JOB RESPONSIBILITIES:Listen to customer requirements and present appropriately to make a saleMaintain and develop relationships with existing customers in person and via telephone calls and emailsCold call to arrange meetings with potential customers to prospect for new businessRespond to incoming email and phone inquiriesAct as a contact between a company and its existing and potential marketsNegotiate the terms of an agreement and close salesGather market and customer informationChallenge any objections with a view to getting the customer to buyAdvice on forthcoming products and discuss the special promotionCreate detailed proposal documents, which are largely dictated by the prospective customerMake accurate, rapid cost calculations and provide customers with quotationsBuild good working relationships with existing dealers and distributorsEstablish a new dealer/distributor network in unexplored territoriesResearch the market and related productsPresent the product or service favorably and in a structured professional way face to faceNegotiate price, costs, delivery, and specifications with buyers and managersLiaise with the production team to check the progress of existing ordersRecord sales and order information, entering details into the softwareRepresent the company at trade exhibitions, events, and demonstrationsFeed future buying trends back to the manager/employerReview your own sales performance, aiming to meet/exceed the sales targetAttend team meetings and share best practices with colleaguesSales personnel are generally expected to look professional and smart, particularly when liaising with clientsWilling to travel as and when required* Duties and Responsibilities may change with respect to the need of the ManagementJob Location: Vadodara

Inspect equipment to accurately identify all device parameters that do not meet OEM documented specifications.Proficiently use all test equipment related to the testing of assigned devices.Evaluate customers medical equipment issues, implement appropriate major repairs with accepted technical practices.Answers technical questions from customers and internal staff.Documents test results and equipment history.Researches technical issues using all available data.Troubleshoots and identifies the correct parts necessary to repair equipment and to correct customer problems.Talks to customers for the purpose of selling parts.Travels for onsite repairs and installations.

Handling Import Maintaining Documents & Update Folder Updating Import Sheets/Updating Google Drive Import Folder Tracking Shipment/Preparing Docs/Send to CHA Following up with CHA & Update Status of Shipment & Providing documents/letters as & when requireBooking of Import BillsMaintaining & Filing of Import Bills & DocumentsExport Saleso Export Sales Invoiceo Preparing Documentso Communicating & arranging to CHA & Logistics for pick up, docs, letters etcMaintaining & Filing of Export Bills & DocumentsProcessing Foreign PaymentsBooking of CHA, Logistics Bills for Import & ExportPreparing Incentive working and finalized for, (Monthly & Yearly)o Biomedical Saleso Biomedical Service Saleso Imaging Service SalesStatutory Payments & Reviewo Professional Taxo TDSo TCSLedgers Scrutiny (Debtors & Creditors for Advances)Review of Travel Expense & PaymentsPreparing & Submitting Docs to Bank for IDPMS & EDPMS PendencyAssisting in Qtr & Annual AuditSalary Payable Entries, Commission EntriesKeeping Record of Pricing of Imports & Shared to StorePreparing various reports as & when require,e.g. Tran1, Bank Requirements, Customs Letters etc.Statutory Liability V/s Payment,o PFo ESICo TDSo GSTo PTo GratuityDivision wise ProfitabilityFund Flow Statement (Biomed & Imaging)SO Status (adv, PO, PDC, Agreement) while or before dispatchLegal Case for non payment & GST issues debtors/creditorsStock Statements MonthlyStock Adjustment in TallyGST & TDS Return Filling

Know technical features of each product to convey benefits to customers and win their business.Have thorough understanding of customer profile and related market conditions to connect and win customers and their business.Partners with Sales, Marketing, Customer Service, and Field Service teams to generate leads for within designated territory.Maintains and increases sales volume within assigned accounts and territory; meets and exceeds assigned quota and sales objectives including assigned quota uplift and exceeds customer expectations regarding customer service and solution-minded interactions.Identifies new business opportunities, generates leads, closes new business opportunities, and converts accounts from competitionPartners with current customers and recommends value-added services that will assist in managing their business more effectivelySolicits and explains difficult concepts while moving the sales process to closureTargets new and existing accounts in the field to stimulate new opportunities via face-to face interactions with both potential and existing customers.Creates business through effective calls by connecting existing customers with expanded services or productsTargets strategic accounts to drive incremental growth opportunities specifically in accounts without current sales coverageKeeps up to date on administrative responsibilities such as maintaining customer service call logs and internal service records effectively uses CRM to drive customer penetration and opportunity identificationUtilizes data and analytics to identify opportunities.Attends Trade Shows and Strategic Customer meetings as agreed uponFollows established procedures to resolve technical and non-technical problems.Collaborates with all departments as internal customers, prioritizing tasks as needed for efficiency and complianceAdheres to all company employment policies and safe practicesPerforms other duties as assigned.

Responsible for business development of service department such as AMC, Parts & Accessories Sale and Repair Machine Sale.Successfully set up write approach for Stranded Operating Procedure for Service Business and convince stack holder to follow up accordingly.Responsible for collections of outstanding payment of AMC, Service and Spares Part Selling.Every month Report Submission Pipeline Business, Invoice Business, Projected Revenue collection. (1st date to 5th)Every month PM Schedule and plan visit of the service engineer report (Previous month end) in given format.Work report monthly (1st date to 5th) IN format.Submit any quote for service, AMC, casual service and parts to be sent within 3 hours.Maintain and upgraded Price List of parts and accessories for all Service Business Vertical.New AMC analysis for machine, engineer visit in 02 business days confirm with customer.Quotation sent to customer for AMC, Parts, accessories etc. report needed every 15 days, format given.Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.Coordinating with marketing on lead generation.Promoting the organization and products.Understand our ideal customers and how they relate to our products.Increase Revenue for company Service Business in Vertical

1. Message docket details to customer and call them when shown received.2. Update pm list and share with Manager every Month.3. Make Pkg list as per SALES ORDER / WORK ORDER if any Discrepancies mention in the Remarks.4. Verify receipt note along with remarks & Update in RMA Sheet or In House Repair Sheet .5. Learning and Implementing grow smart on daily basis.6. PRE-installation site report verification and communication with customer likewise.7. Follow up calls for standby return or faulty return.8. Communicating with some initial customers or premium customers for routine checkup of equipment supplied, and if any extra accessories or anything required.9. Ensure video is taken of anything which is going to be dispatched through Service Engineer and keep a record of it.10. Ensure engineer visiting any site for PM must be provided with packing list of our equipment. 11. Ensure mail is sent to Communicating Person (at Client) before and after visit of engineer at Field Site.12. Collection and filing of Installation/Service & Demo Reports 13. All Service Call Register maintained in GROWSMART & Sheet daily.14. Maintaining Short Supply list against the Sales Order 15. Update & Maintain SITE Maintenance Sheet.16. Update & Maintain field engineer Daily Task Sheet.17. Generate & Share Service Call ID With Field Engineer.18. Update & Maintain Customer Success Department Report Sheet.