Master Mind

Nanganallur, Chennai

Need to Speak with the customers and follow-up for the payments

Outbound Collection Calls: Initiate calls to customers with overdue payments, reminding them of outstanding dues and discussing repayment options.Negotiation & Payment Plans: Engage customers in discussions to negotiate repayment terms, including restructuring loans or offering settlements, adhering to company policies.Record Maintenance: Accurately document all customer interactions, payment commitments, and follow-up actions in the CRM system.Customer Support: Address and resolve customer inquiries related to their accounts, providing clear information on payment options and consequences of non-payment.Compliance Adherence: Ensure all collection activities comply with legal and regulatory standards, maintaining professionalism and confidentiality.