Mantra Wellness Ltd

Kondapur, Hyderabad

Position Responsibilities and Accountabilities Demonstrate sincere customer focus and true appreciation for the guest experience. Develop and implement Spa goals, policies and procedures. Responsible for leading the efficient and effective Spa operations including short- and long-term strategic planning. Develop and maintain adequate professional product program. Maintain establishment and employee professional licenses. Maintain pricing integrity and Spa standards. Produce annual marketing plan in conjunction with the MANTRA WELLNESS SPA. Assist with the annual public relations program; i.e. calendar of events, media, etc. Identify new business and marketing opportunities. Ensure compliance with MANTRA WELLNESS SPA policy and procedures. Planning services include food and beverage service and activities and any special requirements or events. Promote and sell customized spa programs to conference groups as required. Liaise between the hotel front office and sales operational departments; clients and guests for conference groups; and guests as required. Manage, train, and motivate all spa Co-employees. Perform department annual employee performance development plans. Biweekly spa employee schedules and department payroll. Maintain thorough knowledge of competitors, including location, product offering, pricing and promotions, and sales techniques. Establish and maintain a professional business relationship with all vendors. Ensure equipment and physical facility in peak condition including cleanliness and repair. Develop, follow and ensure that all safety and emergency policies, procedures and practices and adhered to. Participate in the annual budgeting and forecast process. Control costs of good purchased, service supplied and labor necessary. Attend MANTRA WELLNESS SPA communication meetings as necessary. Perform all other related duties assigned by the Management. Ensure Guest, team and personal health and safet