Manha Facility Management

Perungudi Chennai

Job Requirements:Complete end-to-end ownership of visualization/dash boarding for operations.Own dashboards at the team level.Knowledge of payroll, taxation, salary management, Tds, etc.Prepare quarterly/monthly reports.Metrics analysis, dashboard creation, and any ad-hoc data analysis.Coordinate between Operations, Policy, Training, and Quality functionsReceive feedback from the operations floor and ensure the use of metrics in daily operations.Proficiency with Microsoft Excel (Formulas) and PowerPoint is required.Proficiency with Advanced Microsoft Excel (Macros,Micros, Pivot table, V lookup, H Lookup etc.Good Communication and Presentation SkillsGood knowledge of MS Excel w.r.t MIS Reporting, Pivot tables, H lookup, V lookup, Formulas, data entry, maintaining excel sheets.Knowledge of Google sheets and Google tools would be added advantage.Good / Quick LearnerExpert in Excel - V lookup, H lookup/ data validation, advance formulas, sorting, duplicates / conditional formatting/ co national formulas/ pivot table / report presentation tools - Excel / Google sheet

Customer Support Executive ResponsibilitiesRecruiting, hiring, and managing a team of customer service representativesDesigning an efficient customer service processProviding accurate information about the companys policies and proceduresMaintaining an accurate and up-to-date customer databaseConducting regular quality assurance and customer satisfaction researchResolving customer complaintsCustomer Support Executive Requirements Bachelors degree in business, administration, or related fieldAt least 3-5 years experience in customer support leadershipExcellent interpersonal skillsStrong written and verbal communication skillsExperience with conflict resolution in the workplaceAbility to work in a fast-paced environment