Malabar Gold & Diamonds Pvt Ltd

Habsiguda, Hyderabad

Operations Monitor day-to-day operations in Sales, Marketing, Guest Relationship, Administration sections of the retail stores. Ensure that the company decided plans, policies, processes and procedures are implemented at store level. Ensure that the store meets the ROI, and other targets based on the annual business plan. Ensure efficiency, quality improvements and cost optimization through improvements and setting benchmarks with leading practices in consultation with Regional Management. Liaison with local authorities for the smooth functioning of the store. Review and provide regular and ad-hoc reports to management and other stakeholders as required.Sales Monitor and analyse the sales data of the store and undertake appropriate action to improve sales. Monitor achievement of category wise sales targets and take corrective measures where required. Promote Gold Purchase schemes through supporting Sales staffs for closure and drive revenue growth.Stock Management Determination of Product Mix viz. Gold, Diamond, Precious, Silver, Sub Brands, etc. as per the market preferences and periodic review of the same. Participate in product meet periodically and select the products as per the prevailing trend and customer demand. Monitor the stock on a daily basis; ensure the maintenance of stock level and its replenishment as per the sales and customer preferences. Assess the ageing of stock and undertake effective action to eliminate slow moving/dead stock. Ensure the purchase of old gold is as per the company policy and tally the stock of old gold on a daily basis.Customer Relationship Engage and interact with customers to ensure high level customer satisfaction through excellent service. Understand customer buying behaviour, customer needs and feedback to improve our overall shopping experience. Organize in-store events to increase the customer engagement activities and ensure consistency of customer experience in stores. Address customer grievance and complaints.Marketing Understand the market and competitors in the respective store locations to recommend campaigns for target customers. Identify the Catchment area for the respective stores, and develop marketing plan for targeted customers with the Marketing team. Plan marketing activities viz. ATL, BTL, Digital etc. to increase the walk-in of the store in consultation with the Regional team. Plan and execute local events, promotions, exhibitions, etc. to increase the walk-in to the store. Implement marketing plans, marketing calendar and marketing budgets as decided by the Regional team. Recommend changes to marketing plan based on analysis of marketing campaign performance, so that business revenues are maximized.People Development Take overall responsibility for people development initiatives and building up in-house capabilities for the employees in the department. Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team members. Contribute towards development of talent for the department by providing subordinates with adequate exposure and growth opportunities. Actively participate in HR initiatives to drive overall engagement and motivationAny other additional responsibility could be assigned to the role incumbent from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting manager and HR.