Opening For Showroom Manager

Operations

€¢ Monitor day-to-day operations in Sales, Marketing, Guest Relationship, Administration sections of the retail stores.

€¢ Ensure that the company decided plans, policies, processes and procedures are implemented at store level.

€¢ Ensure that the store meets the ROI, and other targets based on the annual business plan.

€¢ Ensure efficiency, quality improvements and cost optimization through improvements and setting benchmarks with leading practices in consultation with Regional Management.

€¢ Liaison with local authorities for the smooth functioning of the store.

€¢ Review and provide regular and ad-hoc reports to management and other stakeholders as required.

Sales

€¢ Monitor and analyse the sales data of the store and undertake appropriate action to improve sales.

€¢ Monitor achievement of category wise sales targets and take corrective measures where required.

€¢ Promote Gold Purchase schemes through supporting Sales staffs for closure and drive revenue growth.

Stock Management

€¢ Determination of Product Mix viz. Gold, Diamond, Precious, Silver, Sub Brands, etc. as per the market preferences and periodic review of the same.

€¢ Participate in product meet periodically and select the products as per the prevailing trend and customer demand.

€¢ Monitor the stock on a daily basis; ensure the maintenance of stock level and its replenishment as per the sales and customer preferences.

€¢ Assess the ageing of stock and undertake effective action to eliminate slow moving/dead stock.

€¢ Ensure the purchase of old gold is as per the company policy and tally the stock of old gold on a daily basis.

Customer Relationship

€¢ Engage and interact with customers to ensure high level customer satisfaction through excellent service.

€¢ Understand customer buying behaviour, customer needs and feedback to improve our overall shopping experience.

€¢ Organize in-store events to increase the customer engagement activities and ensure consistency of customer experience in stores.

€¢ Address customer grievance and complaints.

Marketing

€¢ Understand the market and competitors in the respective store locations to recommend campaigns for target customers.

€¢ Identify the Catchment area for the respective stores, and develop marketing plan for targeted customers with the Marketing team.

€¢ Plan marketing activities viz. ATL, BTL, Digital etc. to increase the walk-in of the store in consultation with the Regional team.

€¢ Plan and execute local events, promotions, exhibitions, etc. to increase the walk-in to the store.

€¢ Implement marketing plans, marketing calendar and marketing budgets as decided by the Regional team.

€¢ Recommend changes to marketing plan based on analysis of marketing campaign performance, so that business revenues are maximized.

People Development

€¢ Take overall responsibility for people development initiatives and building up in-house capabilities for the employees in the department.

€¢ Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team members.

€¢ Contribute towards development of talent for the department by providing subordinates with adequate exposure and growth opportunities.

€¢ Actively participate in HR initiatives to drive overall engagement and motivation

Any other additional responsibility could be assigned to the role incumbent from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting manager and HR.

• Experience

  9 - 15 Years

• No. of Openings

  2

• Education

  Graduate

• Role

  Showroom Manager

• Industry Type

  Jewelry / Gems / Precious Stones

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Malabar Gold & Diamonds Regional office, Babu khan Mall, Somajiguda Hyderabad