Lumina Datamatics

Mumbai, Maharashtra

incumbent Will Be Performing the Role of Seller/partner Support Associate for Client
this Includes Addressing Queries/concerns, Errors, Exceptions and Alarms of Client Partners Over E-mail (preferred) and Occasionally Over Phone Call
act as a Primary Solution Provider to Client W.r.t Order Processing, Item Setup Issues, Troubleshooting and Monitoring of Item Feeds.
in Addition to Providing a Remarkable Customer Experience, Job Holder is Expected to Address System Issues, Identify and Implement Process Improvements, Develop Internal Documentation and Contribute to a Team Environment, all While Adhering to Service Level Agreements for Phone, Email And/or Chat Cases
continuously Strive to Provide a World-class & Strategic Experience to Sellers/partners
quality Check and Floor Support
achieve Successful First Time Resolution On all Partner Contacts
liaise with other Departments such as Customer Service, Site Merchandising, Category Management, Technical Support (l1 & L2), Investigations and Payments Teams as Required to Resolve Sellers Issues and Questions.
works with Multiple Technology Applications and Features to Resolve Seller/partner Issues
demonstrates the Ability to Work Independently While Using Clients Knowledge Base Resources, Policies and Procedures
knowledge of Jira, Confluence and Salesforce An Added Advantage
understand and Troubleshooting Basic System Issues