Lucidspire Private Limited

Subramanyanagar, Bangalore

Customer Interaction: Assist in managing customer interactions related to product implementation and support activities. Requirement Gathering: Support the process of gathering and documenting business requirements from customers under the guidance of senior team members. Process Analysis: Help analyze customer business processes and support the design of solutions using product features. Product Support: Provide basic technical support and address production tickets as needed, escalating complex issues to senior team members. Documentation: Assist in maintaining documentation for product-related activities, including requirements, configurations, and updates. Product Configuration: Support the maintenance of product configurations according to client requirements. Training and Communication: Assist in conducting training sessions for internal teams on new product features and providing support to customers. Internal Collaboration: Collaborate with internal stakeholders, including product managers, developers, and QA teams to ensure successful product delivery. Learning and Development: Continuously learn about the product and industry best practices to effectively support the team and customers