Ltech India Software Systems Pvt. Ltd

Noida, Uttar Pradesh

Working as Support team for clients issues Providing the guidelines for the technical issues to be solved Reporting bugs to the L2 team in case of high end risk Good Verbal and Written Communication Skills Technical bent of mind to isolate a problem quickly Build and maintain a knowledge base for known issues Refer to knowledge base to verify if reported problems are already known with the defined resolution plan. Impact analysis with accurate classification of reported issues to ensure appropriate prioratization