·         Working as Support team for clients issues
·        Providing the guidelines for the technical issues to be solved
·        Reporting bugs to the L2 team in case of high end risk
·        Good Verbal and Written Communication Skills
·        Technical bent of mind to isolate a problem quickly
·        Build and maintain a knowledge base for known issues
·        Refer to knowledge base to verify if reported problems are already known with the defined resolution plan.
·        Impact analysis with accurate classification of reported issues to ensure appropriate prioratization
Experience
3 - 5 Years
No. of Openings
1
Education
Graduate (B.C.A, B.Tech/B.E)
Role
Application Support Engineer
Industry Type
IT-Hardware & Networking / IT-Software / Software Services
Gender
Male
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Home