Individual should have a sound understanding of operations and should handle the day-to-day volumes of the assigned tasksEnsure to meet the quality standards as per the given SLA Need to validate, curate, and enrich the data as per SOP Need to be agile in working dynamic work force Escalations to be prioritized and highlighted to the leads/managers on time Coordinate with client POCs to clarify updates and need to have ability to comprehend the content to make effective decisions Strong mindset to understand the changing needs and ability to adapt