Individual should have a sound understanding of operations and should handle the day-to-day volumes
of the assigned tasks
Ensure to meet the quality standards as per the given SLA
Need to validate, curate, and enrich the data as per SOP
Need to be agile in working dynamic work force
Escalations to be prioritized and highlighted to the leads/managers on time
Coordinate with client POC’s to clarify updates and need to have ability to comprehend the content to
make effective decisions
Strong mindset to understand the changing needs and ability to adapt