knotify

Vadodara, Gujarat

Roles and Responsibilities -Customer Complaints- Handling customer complaints, providing appropriate solutions and alternatives within the time limit; following up to ensure resolutionResponses- Maintaining a fast response time and great quality over all modes of customer communication (email, chat, calls, WhatsApp, YouTube & more)Resolving queries- Working cross functionally to ensure customer issues are being flagged and adequately addressedPrompt communication- Building sustainable relationships and trust with customers through open and interactive communicationPlanning & strategizing- Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experienceDesired Candidate Profile6-12 months customer service representative experience Excellent verbal, written and interpersonal communication skills in English & HindiOutstanding customer service skills and dedication to providing exceptional customer serviceSolid time management skills

Roles and Responsibilities -Customer Complaints- Handling customer complaints, providing appropriate solutions and alternatives within the time limit; following up to ensure resolutionResponses- Maintaining a fast response time and great quality over all modes of customer communication (email, chat, calls, WhatsApp, YouTube & more)Resolving queries- Working cross functionally to ensure customer issues are being flagged and adequately addressedPrompt communication- Building sustainable relationships and trust with customers through open and interactive communicationPlanning & strategizing- Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experienceDesired Candidate Profile6-12 months customer service representative experience Excellent verbal, written and interpersonal communication skills in English & HindiOutstanding customer service skills and dedication to providing exceptional customer serviceSolid time management skills

Skills Required:Decent Communication skills required in EnglishThe candidate should have customer handling skillsQualification:Graduate/Undergraduate both can applyMale and female both can applyCandidate should be comfortable working in night shiftsFreshers can also applyOther Information:6 Days working (with 1 rotational Week off)Work From Office - Gurgaon9 hours of shift through the day (24*7)Days shifts for female candidates (9 hours in between 9:00 AM to 9:00 PM)Salary