English Hindi Speaking Customer Service
Roles and Responsibilities -
Customer Complaints- Handling customer complaints, providing appropriate solutions and alternatives within the time limit; following up to ensure resolution
Responses- Maintaining a fast response time and great quality over all modes of customer communication (email, chat, calls, WhatsApp, YouTube & more)
Resolving queries- Working cross functionally to ensure customer issues are being flagged and adequately addressed
Prompt communication- Building sustainable relationships and trust with customers through open and interactive communication
Planning & strategizing- Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience
Desired Candidate Profile
6-12 months customer service representative experience
Excellent verbal, written and interpersonal communication skills in English & Hindi
Outstanding customer service skills and dedication to providing exceptional customer service
Solid time management skills
Experience : 1 - 4 Years
No. of Openings : 100
Education : Higher Secondary
Role : Customer Service Associate
Industry Type : Call Centre / BPO / KPO / ITES / LPO
Gender : [ Male / Female ]
Job Country : India
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