Customer Service Associate

  • icon job experience 1 - 4 Years
  • icon job opening 100 Openings
  • icon salary 2.0-3.3 Lac/Yr
  • icon job location Gurgaon

Key Skills

English Hindi Speaking Customer Service

Job Description

Roles and Responsibilities -

Customer Complaints- Handling customer complaints, providing appropriate solutions and alternatives within the time limit; following up to ensure resolution

Responses- Maintaining a fast response time and great quality over all modes of customer communication (email, chat, calls, WhatsApp, YouTube & more)

Resolving queries- Working cross functionally to ensure customer issues are being flagged and adequately addressed

Prompt communication- Building sustainable relationships and trust with customers through open and interactive communication

Planning & strategizing- Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience

Desired Candidate Profile

6-12 months customer service representative experience

Excellent verbal, written and interpersonal communication skills in English & Hindi

Outstanding customer service skills and dedication to providing exceptional customer service

Solid time management skills

Experience : 1 - 4 Years

No. of Openings : 100

Education : Higher Secondary

Role : Customer Service Associate

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India

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