Jhas Industries

Aligarh, Uttar Pradesh

Job description:Key ResponsibilitiesDevelop and maintain strong, long-term customer relationships.Act as the primary point of contact for customer queries, issues, and feedback.Understand customer needs and provide appropriate solutions.Manage customer accounts, track interactions, and ensure timely follow-ups.Collaborate with sales and marketing teams to improve customer experience.Handle escalations and resolve complaints efficiently.Prepare regular reports on customer feedback, satisfaction, and retention.Ensure CRM software/database is updated with accurate customer records.Support in customer onboarding and training when required.Identify opportunities for upselling and cross-selling products/services.Qualifications & SkillsStrong communication, interpersonal, and problem-solving skills.Good knowledge of MS Office (Word, Excel, PowerPoint).Experience with CRM software/tools (preferred).Ability to manage multiple clients and priorities effectively.Customer-focused mindset with patience and professionalism.Soft SkillsStrong negotiation and presentation skills.Positive attitude with a team-oriented approach.Ability to work under pressure and meet deadlines.Good listening skills and empathy for customer needs.Job Type: Full-timeWork Location: In person