Jet Web Solutions Pvt. Ltd.

Durgapur, West Bengal

our company requires a team leader for the BPO team to handle the employees and take care of their issues, training them and helping the employees in need. Kindly check the job responsibility for more information related to the job.Roles & Responsibilities:Monitoring and delegating tasksAssisting and managing the team with work, training, and developmentCompleting paperwork and handling complaintsControlling attritionReviewing presentations and managing daily activitiesHandling inbound and outbound call escalationsReporting to seniors about requirements and managementDesired Candidate:Excellent communication with interpersonal abilitiesProper planning and execution skillsProblem solving, teamwork, and flexibilityResponsible, confident, goal-oriented with a positive attitudeQualifications:under-graduation/ post-graduation - any specificationExperience Requirements:3-5 yearsBenefitsYearly increment: salary is important, and it attracts people as well as motivates them to work harder. Therefore, we tend to provide a yearly increment to ensure our employees with a happy working environment.Live project for web developers: we provide our employees with motivation and positive work culture, where they can work on interesting projects. Our web developers are specially provided with live projects to enhance their working skills.Skill enhancement: positive working environment helps with proper skill development since it provides the employees with freedom and opportunity. Working on several interesting and creative projects under proper guidance can help the employees sharpen their skills.Performance bonus: bonus benefits for selected fields as per performance are provided by us. We value our employees and like to motivate them with these benefits. At Jet Web Solutions we are proud of our work-friendly culture.