Isuzu Authorised Dealership

Greater Noida Sector 2

A customer care executive (CCE) at a car workshop is responsible for ensuring that customers' concerns are addressed and they are not inconvenienced. Some of their responsibilities include: Handling customer inquiries: Answering customer calls, emails, and other forms of communication Addressing complaints: Recording and responding to customer complaints, and following up to ensure the issue is resolved Building relationships: Establishing trust with customers through open communication Providing information: Sharing accurate and relevant information about the company's products and services Generating leads: Working with the sales team to generate leads and convert calls into new business Managing appointments: Scheduling and managing appointments for procedures Following up with customers: Checking in with customers to ensure they are satisfied with their purchases Escalating concerns: Identifying when to escalate concerns to other departments Troubleshooting: Identifying and resolving common issues