Looking For Customer Care Executive

Isuzu Authorised Dealership

A customer care executive (CCE) at a car workshop is responsible for ensuring that customers' concerns are addressed and they are not inconvenienced. Some of their responsibilities include:

Handling customer inquiries: Answering customer calls, emails, and other forms of communication

Addressing complaints: Recording and responding to customer complaints, and following up to ensure the issue is resolved

Building relationships: Establishing trust with customers through open communication

Providing information: Sharing accurate and relevant information about the company's products and services

Generating leads: Working with the sales team to generate leads and convert calls into new business

Managing appointments: Scheduling and managing appointments for procedures

Following up with customers: Checking in with customers to ensure they are satisfied with their purchases

Escalating concerns: Identifying when to escalate concerns to other departments

Troubleshooting: Identifying and resolving common issues

• Experience

  0 - 2 Years

• No. of Openings

  2

• Education

  Diploma, Professional Degree, B.A, B.C.A, B.Com

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  373 PATWARI, KANTI DEVI MARKET, SECTOR-2, GREATER NOIDA WEST