Ishan Technologes

SG Highway, Ahmedabad

Customer Interaction:Respond to customer inquiries via phone, email, chat, or in person regarding broadband services.Address customer concerns, complaints, or queries efficiently and courteously.Technical Support:Diagnose and troubleshoot basic technical issues related to broadband connectivity, modems, routers, and other equipment.Guide customers through technical procedures and solutions step-by-step.Service Assistance:Provide information about broadband plans, features, and promotions.Assist with service activation, upgrades, downgrades, and cancellations.Handle billing-related inquiries, payments, and account adjustments.Escalation Management:Escalate unresolved issues or complex problems to the technical team or higher-level support when necessary.Follow up to ensure timely resolution and customer satisfaction.Customer Retention:Proactively identify opportunities to improve the customer experience and reduce churn.Recommend appropriate products or services based on customer needs.Documentation & Reporting:Maintain accurate records of customer interactions, technical issues, and resolutions in the CRM system.Generate periodic reports on customer issues and feedback.

Option 1Job Title: Data Center & Cloud Sales SpecialistIndividual Contributor role(Manager/Sr. Manager role)Location: Mumbai Job Description Responsible for building Data Center & Cloud business in Enterprise vertical. Cross selling and up-selling within assigned patch specifically for cloud Infrastructure, Security and Datacenter Solutions Business development for new identified offerings, presenting solutions and business cases to customer key decision makers. Meeting key decision makers like CIO's/ CXO's of the organization to understand their current requirement and proposing solutions for the same. Will be responsible for the basic level solutioning Promote the data center, Cloud and managed services products/services addressing or predicting clients- objectives Prepare sales contracts ensuring adherence to law-established rules and guidelines Build long-term relationships with new and existing customers Gathering Market intelligence by generating information from various stakeholders to increase business opportunity leads. Adequate understanding of Contract Framework including Technical, commercial and legal Terms. Awareness of Colocation, Cloud, Backup, DR and managed services portfolio Responsible for owning the End to End Stages in Sales cycle. Knowledge about local territory and Upcountry clients/market.Good to have skills: Certification in AWS/Azure/GC will be added advantage. Candidate with local language knowledge will be preferred.Qualifications: Bachelor's degree in business, marketing, or a related field Minimum of 5 years of experience in sales, preferably in the data center and cloud industry Strong technical background and understanding of data center and cloud products and services Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships Demonstrated experience in developing and executing sales strategies to drive revenue growth

Required Sales ExecutiveDirect Marketing Retail Sales Sales ExecutiveHaving two wheeler

Support the development and implementation of HR initiatives and systemsProvide counseling on policies and proceduresBe actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring processCreate and implement effective onboarding plansDevelop training and development programsAssist in performance management processesSupport the management of disciplinary and grievance issuesMaintain employee records (attendance, EEO data etc.) according to policy and legal requirementsReview employment and working conditions to ensure legal compliance

Job Description :- Corporate/ B2B Sales - Selling ILL/P2P/MPLS/SD-WAN/CLOUD Services- Business Partner Management in respective markets- Planning Market territory mapping and visiting Segmented Customers- To achieve Monthly & Annual AOP Business Targets- Total Customer Management maintaining strong business relationship. Experience in Corporate / B2B Sales in Wire line products, selling shall be preferred- Salary as per Industry standardsEligibility : Bachelors degree in business or related field. Total Work Experience 6 12 Yrs minimum Good written and verbal communication skills

Proven experience as front desk representative, agent or relevant positionFamiliarity with office machines (e.g. fax, printer etc.)Knowledge of office management and basic bookkeepingProficient in English (oral and written)Excellent knowledge of MS Office (especially Excel and Word)Strong communication and people skillsGood organizational and multi-tasking abilitiesProblem-solving skillsCustomer service orientationHigh School diploma; additional qualifications will be a plusReceive letters, packages etc. and distribute them