Insnap Technologies Ltd

Bangalore, Karnataka

We are looking for an experienced customer relationship Associate to be responsible for engaging with key customers by building and preserving trusting relationships. Customer relationship Associates will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction. Responsibilities: Building and maintaining profitable relationships with key customers. Overseeing the relationship with customers handled by your team. Resolving customer complaints quickly and efficiently. Keeping customers updated on the latest products to increase sales. Meeting with managers in the organization to plan strategically. Expanding the customer base by upselling and cross-selling. Understanding key customer individual needs and addressing these. Conducting business reviews using CRM programs. Knowing your competition and strategizing accordingly. Requirements: A bachelors degree in administration or a related field. A minimum of 3 years experience. Excellent interpersonal and communication skills. Proficient in all Microsoft applications. A team player with leadership skills. Maintain a positive attitude focused on customer satisfaction.

Knowledge, Skills and Abilities: Minimum 1 year experience in inside sales/business development with revenue-based responsibilities for the US/UK market. Excellent communication, discovery, and presentation skills (written and verbal) to persuasively connect with senior level decision makers. Excellent Customer Service skills. High level of proficiency in Microsoft Suite applications (Word, PowerPoint, Excel, Outlook) Proven ability to maintain a steady pipeline for short/mid/long term sales goal. Ability to work independently within a team environment with a Target-oriented approach. Empathetic and strategic mindset with a broad-based understanding of B2B industry and business.Responsibilities Demonstrate effective selling skills and product understanding to uncover customer needs to position an appropriate solution. Update and create tailored client proposals and negotiate further to close the deals. Understand, monitor and evaluate industry trends and customer drivers. Develop and maintain relationship with key personnel across various business sectors. Manage proposal response process, including detailed RFP requirements, content creation, and inputs from various sources. Update and create tailored client proposals and negotiate further to close the deals. Nurturing accounts and contacts through various mediums of communication. Develop and implement overarching sales and business development strategy, sales processes, structure, and best practices across the company. Support deal structure and pricing with business value analysis; negotiate prices for proactive bids and proposals Maintain and share professional knowledge through education, networking, events, and presentations.