Indiestays

Santacruz East, Mumbai

Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and paymentsRequirements and skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software, like IDS and Cloudbeds. Understanding of OTA / how travel planning websites operate, like Booking.comor TripAdvisor Maintaining positive attitude towards our Customer. Excellent communication and organizational skills Degree or Diploma in hotel management is a plus

Sales Manager Duties and Responsibilities:1. Responsible for Corporate and Travel Agent Room Sales for the hotel.2. Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals.3. Update action plans and financial objectives quarterly.4. Identify new markets and business opportunities and increase sales.5. Represent Hotels in various events and exhibition.6. Implements all sales action plans related to my market areas as outlined in the marketing plan.7. Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients.8. Able to provide Quick and timely responses, immediate communication to the properties, develop professional long term business relationships.9. Provide the highest quality of service to the customer at all times.10. Participates in sales calls with members of sales team to acquire new business and/or close on business.11. Executes and supports the operational aspects of business booked (e.g. CVGR, generating proposal, Corporate Rate Application letter, writing contract, customer correspondence). 12. Able to supports hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.13. Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels.14. Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.15. Accompany sales team on sales calls to potential clients to assist in development of the account and to access the effectiveness and sales skills of the sales person.16. Assess additional training needs based on data gathered and interaction with sales team from property visits. 17. Attending all department and hotel meetings as necessary.18. Targeting key accounts potential for the company.19. Builds and strengthens relationships with existing Customer