Front Office Executive

Indiestays

responsibilities

• perform all check-in and check-out tasks

• manage online and phone reservations

• inform customers about payment methods and verify their credit card data

• register guests collecting necessary information (like contact details and exact dates of their stay)

• welcome guests upon their arrival and assign rooms

• provide information about our hotel, available rooms, rates and amenities

• respond to clients’ complaints in a timely and professional manner

• liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

• confirm group reservations and arrange personalized services for vip customers and event attendees, like wedding guests

• upsell additional facilities and services, when appropriate

• maintain updated records of bookings and payments

requirements and skills

• work experience as a hotel front desk agent, receptionist or similar role

• experience with hotel reservations software, like ids and cloudbeds.

• understanding of ota / how travel planning websites operate, like r tripadvisor

• maintaining positive attitude towards our customer.

• excellent communication and organizational skills

• degree or diploma in hotel management is a plus

• Experience

  1 - 3 Years

• No. of Openings

  2

• Education

  Bachelor of Hotel Management, Diploma

• Role

  Front Office Executive

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office