India View Travel

Mussoorie, Dehradun

Supervise daily hotel operations including front desk, housekeeping, food & beverage, and maintenance.Ensure all facilities are clean, well-maintained, and operational.Monitor check-in/check-out processes for efficiency and guest satisfaction.2. Guest RelationsHandle guest inquiries, complaints, and feedback promptly and professionally.Ensure personalized service to enhance the guest experience.Maintain high standards of hospitality and customer service.3. Financial ManagementPrepare and manage budgets, forecasts, and financial reports.Monitor revenue, expenses, and profitability, taking corrective actions when necessary.Implement strategies to maximize occupancy, average daily rate and revenue per available room 4. Staff ManagementRecruit, train, and supervise hotel staff across all departments.Conduct performance evaluations and provide coaching or disciplinary actions when needed.Schedule staff shifts to ensure adequate coverage.6. Marketing & SalesCollaborate with the sales and marketing team to promote the hotel.Develop packages, promotions, and special events to attract guests.Maintain relationships with travel agencies, tour operators, and corporate clients.