Inclined Digital Pvt Ltd

Aghapura, Hyderabad

Job Description: Customer Service ExecutiveExperience: 0-2 yearsLocation: PuneThe Customer Service Executive (Voice Process) is responsible for managing customer interactions over inbound or outbound calls. The role focuses on resolving queries, providing accurate information, and delivering a positive customer experience. The ideal candidate should be confident, articulate, and capable of handling high-volume calls while maintaining quality and professionalism.Key Responsibilities:Handle inbound/outbound customer calls with clarity and professionalism.Provide accurate information and resolve queries efficiently.Maintain call logs and update customer records.Meet targets for quality, CSAT, and AHT.Escalate complex issues when needed.Requirements:Good verbal communication skills.Strong listening and problem-solving abilities.Ability to work in rotational shifts.Experience in voice process is an added advantage..

Key Responsibilities:Proactively contact prospective clients via outbound calls, emails, or messages to introduce and explain insurance products.Identify customer needs and financial goals to recommend suitable insurance plans (Life, Health, Motor, etc.).Provide accurate information about product features, benefits, pricing, and policy terms.Handle customer queries, objections, and concerns with professionalism and empathy.Maintain detailed records of interactions and outcomes in CRM systems.Follow up with leads to ensure timely conversion and customer satisfaction.Work closely with internal teams to ensure smooth policy issuance and customer onboarding.Meet or exceed monthly and quarterly sales targets.Stay updated with industry trends, product updates, and compliance guidelines.Ensure adherence to company policies and regulatory standards in all interactions.