Icon Engineering Services

Pune, Maharashtra

Responsibilities Read blueprints and drawings and take or read measurements to plan layout and procedures Determine the appropriate welding equipment or method based on requirements Set up components for welding according to specifications Operate angle grinders to prepare the parts that must be welded Align components using calipers, rulers etc. and clamp pieces Weld components using manual or semi-automatic welding equipment in various positions (vertical, horizontal or overhead) Repair machinery and other components by welding pieces and filling gaps Test and inspect welded surfaces and structure to discover flaws Maintain equipment in a condition that does not compromise safety

Disassemble and reassemble machines to repair or replace worn or malfunctioning components and consumables Drive to customer locations using personal vehicle, managing your own daily route to arrive in a timely manner based on customer location and issue, and maintaining accurate time and mileage records Educate and train customers on replenishment of paper and toner, basic troubleshooting skills and easy fixes. Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied Update and maintain assigned machines per manufacturer specifications Maintain parts inventory, personal library of machine manuals, company-assigned laptop and tools Attend ongoing training events sponsored by company or machine manufacturers to stay up-to-date on the latest technology and repair options Basic troubleshooting, installation, maintenance and repair on designated equipment. Completing Preventative Maintenance and field modifications. Ordering and managing repair parts cycle times. Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner. Maintaining daily communications with customers to ensure resolution and proper follow-up. Maintaining tools and test equipment and ensuring they are properly calibrated. Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements. Utilizing the escalation process to resolve customer service delivery issues. Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales. Working as a member of the local team to provide efficient service delivery to all accounts within assigned area. The ability to lift and carry a toolbox. Adhering to current regulatory requirements to include.

Delivering a comprehensive service to enquiring customers Possibly delegating certain customer enquiries to specific teams Managing a large number of incoming calls and emails Managing customers accounts Keeping a record of customer interaction and details of actions taken Communicating with internal teams to discuss sales targets Generating sales leads, building sustainable relationships where necessary Reporting back on resultsMaintain all Accounting RecordsManage Admin works

Conducting market research to identify selling possibilities and evaluate customer needs Actively seeking out new sales opportunities through cold calling, networking and social media Setting up meetings with potential clients and listening to their wishes and concerns