Technical Service Engineer

Icon Engineering Services

• disassemble and reassemble machines to repair or replace worn or malfunctioning components and consumables

• drive to customer locations using personal vehicle, managing your own daily route to arrive in a timely manner based on customer location and issue, and maintaining accurate time and mileage records

• educate and train customers on replenishment of paper and toner, basic troubleshooting skills and easy fixes.

• provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied

• update and maintain assigned machines per manufacturer specifications

• maintain parts inventory, personal library of machine manuals, company-assigned laptop and tools

• attend ongoing training events sponsored by company or machine manufacturers to stay up-to-date on the latest technology and repair options

• basic troubleshooting, installation, maintenance and repair on designated equipment.

• completing preventative maintenance and field modifications.

• ordering and managing repair parts cycle times.

• keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

• maintaining daily communications with customers to ensure resolution and proper follow-up.

• maintaining tools and test equipment and ensuring they are properly calibrated.

• meeting health and human services, environmental health and safety and/or all other applicable regulatory requirements.

• utilizing the escalation process to resolve customer service delivery issues.

• identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.

• working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

• the ability to lift and carry a toolbox.

• adhering to current regulatory requirements to include.

• Experience

  2 - 5 Years

• No. of Openings

  2

• Education

  Diploma, Any Bachelor Degree

• Role

  Technical Service Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office