Technical Service Engineer

Icon Engineering Services

Disassemble and reassemble machines to repair or replace worn or malfunctioning components and consumables

Drive to customer locations using personal vehicle, managing your own daily route to arrive in a timely manner based on customer location and issue, and maintaining accurate time and mileage records

Educate and train customers on replenishment of paper and toner, basic troubleshooting skills and easy fixes.

Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied

Update and maintain assigned machines per manufacturer specifications

Maintain parts inventory, personal library of machine manuals, company-assigned laptop and tools

Attend ongoing training events sponsored by company or machine manufacturers to stay up-to-date on the latest technology and repair options

Basic troubleshooting, installation, maintenance and repair on designated equipment.

Completing Preventative Maintenance and field modifications.

Ordering and managing repair parts cycle times.

Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

Maintaining daily communications with customers to ensure resolution and proper follow-up.

Maintaining tools and test equipment and ensuring they are properly calibrated.

Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements.

Utilizing the escalation process to resolve customer service delivery issues.

Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.

Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

The ability to lift and carry a toolbox.

Adhering to current regulatory requirements to include.

Experience : 2 - 5 Years

No. of Openings : 2

Education : Diploma, Any Bachelor Degree

Role : Technical Service Engineer

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Male

Job Country : India