I2can Education Pvt Ltd

Deccan Gymkhana, Pune

We are looking for a dedicated Resolution Counsellor to assist clients in resolving their concerns and providing guidance. This role is perfect for individuals who have a passion for helping others and wish to grow in a supportive environment.Key Responsibilities:1. **Client Interaction**: Engage with clients to understand their issues and provide appropriate solutions. This involves listening actively and empathizing with their situations.2. **Problem-Solving**: Analyze client problems effectively and suggest action steps to resolve them efficiently. You will work closely with clients to ensure their concerns are addressed promptly.3. **Documentation**: Maintain accurate records of client interactions and resolutions provided. Documentation helps in tracking progress and ensures quality service.4. **Collaboration**: Work with team members and other departments to facilitate smoother resolution processes. Cooperation is essential for improving overall client satisfaction.5. **Follow-Up**: Conduct follow-up calls or messages to ensure clients are satisfied with the resolutions provided. This step builds trust and encourages future engagement.Required Skills and Expectations:Candidates should possess strong communication skills and a friendly demeanor. Being empathetic and patient while dealing with diverse client issues is crucial. Basic computer skills are necessary for documentation, and organizational skills will help manage multiple tasks efficiently. A proactive attitude and willingness to learn are important for success in this role. This position is ideal for females with 0-4 years of experience and a minimum educational qualification of 12th pass.

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