HRH Next Pvt ltd

Tumkur, Karnataka

Call Centre Agent Roles & Responsibilities: Managing Inbound and/or outbound calls Following various communication scripts when speaking to a customer; Identifying customer needs, answering questions and providing solutions/alternatives to issues; Upselling products and services wherever possible; Building sustainable customer relationships; Keeping records of all conversations organized; Building product knowledge; and improving performance and achieve targets. Maintaining and improving quality results by adhering to standards and guideline

CSA