Roles & responsibilities- Regular Training newly hired tele calling staff about tele calling etiquiettes, company policies, target briefing as set by management.- Regular Training to team members regarding daily work process. (Daily Report sending formats, daily work ethics & flow of work etc)- Regular Training team about product in detail before going on floor or site.- Call monitoring for quality & product knowledge assessment.- Regular 1-2-1 sessions with team members for motivation & preparing everybody for goal oriented approach.- Require knowledge about organisational goals & plans for month, quarter & long term goals.