Himalayan Musafir

Totu, Shimla

promote and market the business, sometimes to new or niche marketsmanage budgets and maintain statistical and financial recordssell travel products and tour packagessource products and destinations to meet consumer demands for bespoke travel and sustainable tourismdeliver and exceed branch performance and productivitytake part in familiarisation visits to new destinations, to gather information on issues and amenities of interest to consumersliaise with travel partners, including airlines and hotels, to manage bookings and schedules, often a year in advancedeal with customer enquiries and aim to meet their expectationsprovide sales reports to head officeimplement alternative and innovative ideas for achieving new businessoversee the smooth, efficient running of the businessmotivate the sales team to hit and exceed their targets and ensure company profitabilitymeet regularly with team leaders to give them sales figures and plan how they approach their workmeet company directors who advise on strategy and find out about any local issues and future trendsoversee the recruitment, selection and retention of staff as well as payroll matters and staff trainingorganise incentives, bonus schemes and competitionsdeal with disciplinary matters and customer complaints