Happiness Ninja

Navrangpura, Ahmedabad

As a Customer Service Executive based in Ahmedabad, you will play a key role in ensuring customer satisfaction by addressing their inquiries and needs. We are looking for freshers who are eager to learn and grow in a dynamic environment.**Key Responsibilities:**- **Respond to Customer Inquiries:** You will handle phone calls, emails, and chat requests from customers, answering their questions and providing solutions promptly.- **Assist with Product Information:** Provide customers with detailed information about our products and services to help them make informed decisions.- **Resolve Issues:** Actively listen to customer concerns and work towards finding appropriate solutions, ensuring a positive experience.- **Maintain Customer Records:** Keep accurate records of customer interactions and transactions to maintain up-to-date information for future reference.- **Gather Feedback:** Collect and report customer feedback to help improve our services and products, ensuring we meet their needs effectively.**Required Skills and Expectations:**- **Excellent Communication Skills:** You should be able to communicate clearly and effectively, both verbally and in writing.- **Problem-Solving Ability:** A good Customer Service Executive should be able to think on their feet and provide solutions to customer problems quickly.- **Empathy and Patience:** Understanding customer needs and showing patience in stressful situations is essential for this role.- **Team Player:** Ability to work collaboratively with team members to achieve common goals while maintaining a positive workplace environment.- **Willingness to Learn:** As a fresher, a readiness to learn about our products and customer service processes is crucial for success in this position.

Role DescriptionThis is a full-time on-site role as a Telecaller located in Ahmedabad. The Telecaller will beresponsible for making outbound calls to customers and potential customers to inform themabout our products/services, answering questions about our offering, and setting upappointments for our sales team.Qualifications Excellent communication skills and the ability to convey information effectively overthe phone Strong customer service skills and the ability to handle complaints and difficultcustomers Experience with outbound calling and telemarketing Ability to work independently and as part of a team Strong attention to detail and organizational skills Communication is must required A Bachelor's degree is preferred.Language: English , Hindi and GujaratiSalary Range:For Fresher: 15,000 to 17,000 INR per month.