Group Bayport

Gurgaon, Haryana

We are looking for a Customer Service Representative to join our Team. The ideal candidate must be passionate about smooth-line customer experience with the company by handling queries, inquiries, providing shipment and related information. Customer satisfaction is our extreme point and their satisfaction is the source of our inspiration.Designation Customer Service RepresentativeLocation Gurugram (Haryana), India. (Work from office)Working Days: Rotational 5days (Night Shift)Job Responsibilities:Improve customer service experience, create engaged customers and facilitate organic growth.Take ownership of customers' issues and follow problems through to resolution.Set a clear mission and deploy strategies focused towards that mission.Keep accurate records and document customer service actions and discussions.What we require (Desired Skills and abilities)Skills:Excellent knowledge of management methods and techniquesProficiency in English.Simple, unambiguous, understandable communication skills.Awareness of industrys latest technology trends and applicationStrong client-facing and communication skills.Advanced troubleshooting and multi-tasking skills.Experience:Experience in providing customer service support with eCommerce, advertising, public relations, or in-house agency preferredWorking knowledge of customer service software, databases and tools.Qualifications:12th/Diploma/ Bachelors Degree + Excellent communication skills.

About Group BayportGroup Bayport is a parent company with an impressive list of companies housed under one unifying roof. Together with our six brands BannerBuzz, Covers & All, Vivyx Printing, Circle One, Giant Media, and Neon Earth we comprise a total 1200+ employees spread across the globe. With a prominent presence in six countries, we have become a worldwide leader in our industry. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers and shades to eclectic personal accents and home dcor, we help our customers, clients, and partners to make a statement.About the RoleThe role involves owning the entire product lifecycle from thought, scoping, design, development, testing and final rollout with opportunities to cross-interact across the different lines of businesses - internal and external teams. Designation Product ManagerLocation Gurugram (Haryana), India.Job Responsibilities:Prioritize, own and drive entire product development roadmap from thought to rollout while ensuring quality, efficiency and timeliness Conduct regular user studies, user testing and derive insight with data to determine the next wave of product development. Liaise with business and frontend teams including sales, advisory and research to understand business priorities Implementation of tracking, analytics, SEO and other key and important aspects into all new products developed. Monitor and drive further enhancements based on usage. Be the motivator and driving force behind every new venture on digital platforms (Web, App) from US, AU, CA & IN markets, with ability to compartmentalize and see big picture as required What we require (Desired Skills and abilities)Skills:Knowledge of ecommerce, analytics, UX and development is a plus but not mandatory to fulfilling the role. Good knowledge of GA, GTMExperience:6+ years in working with eCommerce