Grand Flora Family Spa

Churchgate, Mumbai

We are looking for a dedicated Spa Receptionist to join our team in Mumbai. In this role, you will be the first point of contact for our clients, providing exceptional customer service and ensuring a welcoming atmosphere.**Key Responsibilities:**- **Greeting Clients:** Welcome guests warmly as they arrive, creating a pleasant first impression and setting a positive tone for their visit.- **Booking Appointments:** Manage the scheduling of spa services and treatments, ensuring accurate bookings and addressing any changes efficiently.- **Answering Calls and Inquiries:** Respond to phone calls and messages promptly, providing information about services and handling any questions or concerns from clients.- **Payments and Transactions:** Process payments for services, ensuring accuracy in billing and providing clients with receipts.- **Maintaining Cleanliness:** Ensure the reception area is clean and organized, contributing to a professional and inviting environment for clients.- **Supporting Staff:** Assist spa therapists and technicians as needed, helping to maintain smooth operations and positive client experiences.**Required Skills and Expectations:**- Strong communication skills to interact effectively with clients and colleagues.- Good customer service skills, with a friendly and attentive approach to client needs.- Basic computer skills for managing appointment systems and handling payment transactions.- Ability to work in a fast-paced environment, managing multiple tasks efficiently.- A positive attitude and willingness to learn about spa services and products.- Must be female and have completed at least the 10th grade in education. This is a full-time position and requires working from the office. Join us to create a soothing and enjoyable experience for our guests!