GIPL

Noida Sector 63

Roles & Responsibilities:Handle Inbound Calls from Customers.Identify the needs of customers, resolve issues, and provide solutions.Maintain good customer relations.Skills Required:Under Graduate/ Graduate/ Post GraduateCustomer-oriented attitude with professionalism.Excellent communication and listening skills with good command over the English language.

ResponsibilitiesUnderstanding the products and services provided by the company.Resolving customer complaints and queries.Providing detailed information to customers.Adhering to the companys rules and regulations.RequirementsExceptional verbal and written communication skills.Phenomenal conflict-resolution skills.Good problem-solving abilities.A customer-oriented individual.

Team leader to handle team of 15 agents for Inbound Process.Job description:Review and scrutinize claims and process claims into the computer system as per the provided Desk Level Procedures (DLPs) /guidelines.Process claims in a timely manner, as per the required TATTo maintain quality as per the SLATo maintain productivity as per the SLAContinuously meet and exceed the assigned targetsTo maintain confidentiality of work doneTo follow all regulatory requirements and procedures as per the company policySkills Required:Education: Graduate/ Post GraduateGood leadership skills.good knowledge of KRA, KPI etc.Should have handled team & escalation.Shift Timings: 24x7 x 365 weekly offs