Team Leader

GIPL

0 - 1 Years
5 Openings
Not Disclosed
Noida

Key Skills

Team Management Team Leading Technical Leadership Team Coordination Team Leader

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Job Description

Team leader to handle team of 15 agents for Inbound Process.

Job description:

Review and scrutinize claims and process claims into the computer system as per the provided Desk Level Procedures (DLPs) /guidelines.

Process claims in a timely manner, as per the required TAT

To maintain quality as per the SLA

To maintain productivity as per the SLA

Continuously meet and exceed the assigned targets

To maintain confidentiality of work done

To follow all regulatory requirements and procedures as per the company policy

Skills Required:

Education: Graduate/ Post Graduate

Good leadership skills.

good knowledge of KRA, KPI etc.

Should have handled team & escalation.

Shift Timings: 24x7 x 365 weekly offs

Experience : 0 - 1 Years

No. of Openings : 5

Education : Higher Secondary, Any Bachelor Degree

Role : Team Leader

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India

About GIPL

Founded In 2005, GIPL Was Incubated To Innovate And Leverage Technology To Make A Mark In Common Mans Life. We Are Very Confident And Bullish As Founding Team Consist Of Industry Veterans Who Have Pioneered And Created New Business Markets For Upcoming Technologies Like, Social Media Customer Touch Points With Speech Recognition, M-Payment, Local Search, Digital Marketing Etc.
ISO27001:2013(ISMS) & ISO9001:2015(QMS) Certified