Fuaark

Sachin Surat

Manage end-to-end logistics operations including inbound & outbound shipments.Coordinate with courier partners, transporters, and warehouses for smooth order dispatch & deliveries.Monitor inventory movement, stock levels, and maintain accurate records in ERP/software.Ensure timely order fulfillment (D2C, Marketplace, B2B).Track shipments, resolve delivery issues, and handle customer escalations related to logistics.Optimize costs by negotiating with transporters/courier partners and reducing logistics expenses.Work closely with warehouse team for proper packaging, labeling, and dispatch of products.Prepare daily/weekly MIS reports on dispatches, returns, and logistics performance.Handle reverse logistics (returns/exchanges) and minimize operational errors.Ensure compliance with company policies, safety standards, and government regulations.

Key Responsibilities:Develop and implement effective e-commerce strategies.Analyze sales data and customer behavior to identify trends, insights, and opportunities for improvement.Manage product listings, including content creation, pricing, inventory management, and promotional activities.Collaborate with the marketing team to plan and execute digital marketing campaigns, including SEO, SEM, email marketing, social media advertising, and affiliate marketing.Monitor and enhance the online customer journey, addressing any issues related to site performance, user experience, and customer service. Implement tools and strategies to improve customer satisfaction and retention.Requirements:Bachelors degree in Business, Marketing, E-commerce, or a related field. MBA is a plus.Minimum of 3- 5 years of experience in e-commerce management, more preferably within the fashion or retail industry.Proficiency with e-commerce platforms (e.g., Shopify, Amazon, Flipkart, Myntra, Snapdeal, etc) and digital marketing tools (e.g., Google Analytics, SEMrush, Mailchimp).A customer-centric mindset with a passion for delivering exceptional online shopping experiences.

As a Customer Support Executive at Fuaark Company, you will be responsible for providing exceptional customer service to our clients via email and WhatsApp channels. You will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and analyzing customer requirements.Responsibilities:Handling Customer Queries over Whatsapp and emailsOwnership of Customer Issues and Resolving Them on a PriorityTake full ownership of customer issues and follow through to resolution, ensuring timely and effective solutions.Ensuring Customer SatisfactionRequirements:Excellent verbal and written communication skills in English.Proven experience in a customer service role.Strong problem-solving skills and attention to detail.Proficiency in using email and messaging platforms for customer communication.Customer-centric mindset with a passion for delivering exceptional service.