Fraank Systems

Madhapur, Hyderabad

Requirements:Excellent communication and interpersonal skills.Ability to work in a time-sensitive environment.Strong problem-solving skills.Experience in BPO.

Position: Team Lead Location: Chennai (On-site)Working Hours: 9.5 hours/dayWorking Days: 5 days/weekSchedule: Flexible shifts and working days, Rotational Week-offMandatory Skills:MS-Office, PowerPointUnderstanding of LAN, WAN, OS concepts. Familiar with N/W topologies, IP addresses & subnets.Graduate with 15 years of formal English Medium educationExcellent Communication SkillsJob Description:Minimum of 2 years (Team lead) above 3 Years (Sr Team lead) in leading a team with relevant experience in Voice process, Sales, retention, BackofficePreferably from Telecom process, which will be an added advantage.Experience relevant experience in Telecom / Call Center Service / prior experience of direct Customer Care interactions in a preferable international (English) call center, Hindi, and MalayalamGood communication skills in English & Hindi