Firefly Creative Solutions LLP

Ambegaon, Pune

Client Services Manager job summaryWe are looking for a Client Services Manager who can help maintain existing business with current clients, grow business relationships with current clients and assist in bringing new clients on board. The Client Services Manager will help our clients to better understand the full potential of our products and act as liaison between the client and customer service. The successful candidate will also be responsible for collaborating with different work groups and departments to improve customer support programs and enhance customer satisfaction.Client Services Manager responsibilities and duties Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client Develop open and effective channels of communication with each client that can be employed by other departments as well Coordinate internal projects and determine the best utilization of resources Become the reliable point of contact for each customer that is required to establish a strong business relationshipClient Services Manager qualifications and skills Bachelors Degree in Business or a related field required 1+ years experience in customer service role in Ad Agency Must demonstrate ability to meet deadlines Strong communication and presentation skills required