Private Eye (P) Ltd

Bowenpally, Secunderabad

A Branch Head in a security agency with a focus on Business Development acts as the Profit & Loss (P&L) owner for a specific geographic territory. This role balances high-stakes security operations with aggressive sales growth, requiring a candidate who can both manage a large workforce and secure high-value corporate or government contracts. 1. Business Development & Revenue GrowthMarket Expansion: Identify and qualify new sales opportunities in sectors like retail, healthcare, data centers, and gated communities.Strategic Bidding: Lead the preparation of technical and commercial proposals for large-scale tenders and service agreements.Portfolio Diversification: Cross-sell high-margin Technology-as-a-Service (TaaS), such as CCTV, remote monitoring, and access control, alongside traditional manned guarding.Client Relationship Management: Act as the primary point of contact for top-tier clients, ensuring high retention rates (target >90%) and upselling additional services. 2. Operational ExcellenceP&L Accountability: Manage the entire branch budget, focusing on improving gross margins through efficient labor scheduling and cost-containment strategies.Manpower Management: Oversee the recruitment, training, and deployment of security personnel, ensuring all shifts are filled and bench time (unbillable hours) is minimized.Compliance & Risk: Ensure the branch adheres to all local labor laws, security regulations, and health and safety standards.Emergency Response: Coordinate with operational teams to manage critical incidents, security breaches, or labor disputes. 3. Key Performance Indicators (KPIs)Revenue Targets: Achievement of monthly and annual sales quotas.Client Retention Rate: Percentage of existing contracts renewed annually.Guard Utilization Rate: Targeting over 90% of paid hours as billable to clients.Days Sales Outstanding (DSO): Managing timely billing and collections to ensure healthy cash flow.Incident Response Time: Maintaining high service standards for on-site emergencies. Preferred QualificationsEducation: Bachelors degree in Business or Security Management; an MBA is preferred for P&L-focused roles.Experience: 510 years in the security industry, with at least 3 years in a leadership or business development capacity.Tools: Proficiency in CRM software like Salesforce or HubSpot and workforce management platforms.