Exotica Suvarna Samudra

Dapoli, Ratnagiri

Presents menus, suggests cocktails and/or daily specials.- Exhibits knowledge of all items on the menu and wine list.- Takes order.- Prepares order for presentation to guest.- Replenishes water.- Makes and pours coffee for the customers.- Clears table throughout dining experience using proper methods for removing dishes, glassware and silverware.- Processes customer restaurant bills promptly and accurately.- Cleans tables, chairs and floor area.- Resets table quickly.- Polishes silverware and folds linen.- Check the overall condition of the dining room, ensuring its readiness for customers.- Assists service team as necessary to meet or exceed guest expectations.- Log book and reservations must be read at the beginning of each shift.- Possesses a valid liquor card at all times.- Acquires a working knowledge of hotel, in-house facilities and local information to respond to customer questions in these areas. Promote all other services the hotel provides.- Informs supervisor/manager of any customer dissatisfaction.- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction- Performs other duties required to provide the service brand behavior and genuine hospita