Guest Service Associate

Exotica Suvarna Samudra

presents menus, suggests cocktails and/or daily specials.

- exhibits knowledge of all items on the menu and wine list.

- takes order.

- prepares order for presentation to guest.

- replenishes water.

- makes and pours coffee for the customers.

- clears table throughout dining experience using proper methods for removing dishes, glassware and silverware.

- processes customer restaurant bills promptly and accurately.

- cleans tables, chairs and floor area.

- resets table quickly.

- polishes silverware and folds linen.

- check the overall condition of the dining room, ensuring its readiness for customers.

- assists service team as necessary to meet or exceed guest expectations.

- log book and reservations must be read at the beginning of each shift.

- possesses a valid liquor card at all times.

- acquires a working knowledge of hotel, in-house facilities and local information to respond to customer questions in these areas. promote all other services the hotel provides.

- informs supervisor/manager of any customer dissatisfaction.

- performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

creates 100% guest satisfaction by providing the yes i can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

- gives personal attention, takes personal responsibility and uses teamwork when providing guest service

- listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

- provides yes i can! genuine hospitality and teamwork on an ongoing basis

- assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% guest satisfaction

- performs other duties required to provide the service brand behavior and genuine hospita

• Experience

  2 - 5 Years

• No. of Openings

  5

• Education

  Bachelor of Hotel Management

• Role

  Guest Service Associate

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home