Guest Service Associate

Exotica Suvarna Samudra

Presents menus, suggests cocktails and/or daily specials.

- Exhibits knowledge of all items on the menu and wine list.

- Takes order.

- Prepares order for presentation to guest.

- Replenishes water.

- Makes and pours coffee for the customers.

- Clears table throughout dining experience using proper methods for removing dishes, glassware and silverware.

- Processes customer restaurant bills promptly and accurately.

- Cleans tables, chairs and floor area.

- Resets table quickly.

- Polishes silverware and folds linen.

- Check the overall condition of the dining room, ensuring its readiness for customers.

- Assists service team as necessary to meet or exceed guest expectations.

- Log book and reservations must be read at the beginning of each shift.

- Possesses a valid liquor card at all times.

- Acquires a working knowledge of hotel, in-house facilities and local information to respond to customer questions in these areas. Promote all other services the hotel provides.

- Informs supervisor/manager of any customer dissatisfaction.

- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

- Performs other duties required to provide the service brand behavior and genuine hospita

Experience : 2 - 5 Years

No. of Openings : 5

Education : BHM

Role : Guest Service Associate

Industry Type : Hotel / Restaurant / Hospitality

Gender : Male

Job Country : India