Etech Global Services

Vadodara, Gujarat

Customer Acquisition SpecialistWork From OfficeWhat We Offer:Transportation allowanceCanteen SubsidyHealth InsuranceTuition ReimbursementIncentive components campaign wiseWork Life Balance InitiativesRewards & RecognitionInternal movement through IJPWhat You Will Be Doing:Initiate contact with potential U.S. business customers through phone calls, emails, and other electronic communication.Conduct outbound and inbound calls to business services, effectively manage objections to close sales.Make 90 to 100 cold calls daily, engaging in meaningful business conversations to uncover gaps where our solutions can assist.Use persuasive communication and negotiation techniques to meet customer needs and secure sales.Develop customized solutions for customers, positioning services as essential resources for their operations.Set appointments or close deals with customers.Consistently meet or exceed daily, weekly, and monthly sales goals.Record detailed and accurate notes of customer interactions in CRM software.Implement, manage, and track individual sales goals.What We Expect You To Have:12th pass or Diploma candidates can apply; If candidate is graduate then it is an add-on.Excellent verbal & written communication and persuasion skills.Strong strategic thinking and negotiation abilities.High resilience and adaptability, capable of handling challenging sales situations and overcoming objections.Detail-oriented with a strong work ethic and organizational skills.Proactive, goal-oriented mindset with motivation to succeed in a competitive sales environment.Previous customer service or sales experience in a call center or BPO environment preferred.Working knowledge of operating systems, particularly Microsoft Windows 10, and a basic understanding of internet fundamentals.Familiarity with record management procedures is a plus.Effective analytical, problem-solving, and decision-making skills.Ability to access and research multiple sources of data.Ability to multitask and work effectively under pressure in a team-oriented, high-demand, fast-paced environment.

What We Offer: Transportation allowance Canteen Subsidy Night Shift allowance as per process Schedule Attendance Bonus Health Insurance Tuition Reimbursement Incentive components campaign wise Work Life Balance Initiatives Rewards & RecognitionWhat Youll Be Doing: Take and engage chats to prospective customers in the designated market area to qualify leads and explain the type of service or product offered Respond to multiple inbound chats; gather and verify required information as appropriate. Communicate with current and prospective customers using the Internet and different software to give information and answer questions regarding current promotions and new or upgraded products. Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into the computer database system. Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepare a report on sales activities Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting. Be flexible in an environment by championing and embracing changeWhat We Expect You To Have: HSC or above; age 18+ Be Flexible in working hours which is a must Comfort with and knowledge of how to use Microsoft Office, email etc. Excellent oral and written communication skills; An unerring attention to detail The ability to multi-task answering numerous chats and navigating smoothly between chat and email A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious Experience working as part of a collaborative team we work together to make sure shoppers