Eram Motors Private Limited

Kasaragod, Kerala

Supervise all the tinkers, painters and technicians in the body shop. Interact with the Service Advisor & Parts Manager. 100% completion of all the services/ repairs listed in the repair order. Ensure technicians remove only the required parts & store it in proper place. Ensure work flow monitoring as per TAT norms. Update and inform Bodyshop Manager & Bodyshop Advisor regarding workstatus and reason for delay in order to take approval from the customers. Ensure correct usage of tools / equipment. In case of any jobs identified during the work process, inform the service advisorin order to take approval from the insurance company. Issue the parts requisition slip to the technicians for taking the parts from thestores. Productivity and efficiency improvement. Focusing customer satisfaction parameter

Greets all customers promptly; provides timely professional service. Completes Customer Records (CDIF) promptly and accurately. Provides excellent customer service by listening to customer inquiries and requests, asking questions toidentify needs, resolving customer concerns, and sells additional services when appropriate. Improve SSI , RDI or any other customer satisfaction related scores Builds customer loyalty and promotes the dealership brand image. Is accurate and timely in completing paperwork and assigned tasks. Sells accessories, Insurance and Finance products. Delivers vehicle to customers in a positive and memorable way. Effectively prospects by phone, mail, e-mail and face-to-face to meet prospect generation targets. Identifies repeat customers and treats them accordingly. Contacts previous customers, especially those who are ending their finance tenure, about new productarrivals. Notifies prospects of upcoming special programs and promotions. Calculates and tracks progress of sales and prospect goals and sales deals. Shifts priorities and goals as work demands change. Maintains composure and courtesy in dealing with customers and fellow employees. Ensures that work is completed on time and as required Acts quickly to implement plans; organizes work efficiently; follows up to ensure successful implementation. Identifies and supports opportunities for methods/process improvement (for example, monitoring inventorylevels and tracking showroom traffic). Identifies ways to improve operations and customer service. Maintains an effective customer contact system that encourages new, repeat, and referral business andcontributes to customer satisfaction. Reference existing manuals, publications and other written documents to obtain needed information. Keeps up-to-date on Mahindra products and competitor products. Meets or exceeds monthly income and sales goals. Maximum closing of recommendation sales Tracks comp