Entraine Business Services Pvt Ltd

Banaswadi, Bangalore

Company name: WNSPosition: Enphase engineerAbout the role:To give our customer the best experience and quick resolution. You will be responsible for professional and timely resolution or referral of technical issues that may involve hardware, software, communications, installation, or a blend of variables.What you will do:Enphase support teams work 24*7 and 365 days a year. Candidate will be required to answer inbound Emails /Chats / Phone calls from Enphase customers during assigned hours.Candidate must be open to work on weekends and night shifts.Conducting remote troubleshooting of Enphase products.Troubleshooting, approving, and executing warranty claims. Providing pre-sales information about Enphase products.Assisting with the activation of new Enphase sites as needed.Documenting all activity in a central CRM/Help Desk software platform.Coordinating with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database. Assisting other team-members with troubleshooting and/or administrative tasks as needed.Following departmental conventions and procedures.Participating in ongoing training/education of industry standards and Enphase product-specific information.Professionally represent Enphase via all communications mediums.Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual.Performing other duties as assigned.Who you are and what you bring:Should be a Graduate Should have scored 60% and above in 10th, 12th, and Graduation. Applicant with lower than 60% scores in 10th,12th or Graduation will not be considered for the role. Scores are mandatory to be shared along with the resume. Incomplete resumes will not be considered for the position.Should have a minimum of 1 year experience supporting customer in Tech Support or Customer Support role. Freshers will not be considered for the role.Good Interpersonal skills

Company name: WNSPosition: Enphase engineerAbout the role:To give our customer the best experience and quick resolution. You will be responsible for professional and timely resolution or referral of technical issues that may involve hardware, software, communications, installation, or a blend of variables.What you will do:Enphase support teams work 24*7 and 365 days a year. Candidate will be required to answer inbound Emails /Chats / Phone calls from Enphase customers during assigned hours.Candidate must be open to work on weekends and night shifts.Conducting remote troubleshooting of Enphase products.Troubleshooting, approving, and executing warranty claims. Providing pre-sales information about Enphase products.Assisting with the activation of new Enphase sites as needed.Documenting all activity in a central CRM/Help Desk software platform.Coordinating with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database. Assisting other team-members with troubleshooting and/or administrative tasks as needed.Following departmental conventions and procedures.Participating in ongoing training/education of industry standards and Enphase product-specific information.Professionally represent Enphase via all communications mediums.Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual.Performing other duties as assigned.Who you are and what you bring:Should be a Graduate Should have scored 60% and above in 10th, 12th, and Graduation. Applicant with lower than 60% scores in 10th,12th or Graduation will not be considered for the role. Scores are mandatory to be shared along with the resume. Incomplete resumes will not be considered for the position.Should have a minimum of 1 year experience supporting customer in Tech Support or Customer Support role. Freshers will not be considered for the role.Good Interpersonal skills .

Full job descriptionPosition Summary:We are seeking for Customer Support Executive, who is meticulous, have email writing skills and have experience of data entry. Candidates will be providing support by interacting with clients through blended process. The ideal candidate must possess strong communication skills, pays attention to details and can multi-task in a fast-paced environment.Direct Report:Team Lead / SupervisorDuties & Responsibilities: Communicating with customers and responding to their queries (via phone, email & Chat) in a professional and timely manner. Will be responsible to oversee the coordination of drivers & vehicles. Scheduling pickup and delivery appointments for drivers. Ensure the Routing of vehicles, timely deliveries, and optimal resource utilization. Responsible to handle the dispatch planning. Dispatching drivers from or to Rail Terminals. Planning & organizing next day deliveries. Resolving any conflicts or problems that might arise. Advise vehicle operators of traffic and other problems. Maintain vehicle operator work records. Data entry and reporting. Any other duties as assigned to Dispatch Team Collaborates Assists Team / Supervisor when required.Qualifications/Skills: Minimum Graduate Typing Speed up to 25 - 30 WPM Good Communication skills Ability for Email Writing. Ability to stay organized, have strong attention to details and Quick learner. Computer Proficiency is must.Experience Required 02-to-04 years experience required.Job Types: Full-time, PermanentPay: 5,00,000.00 - 15,00,000.00 per yearBenefits: Food provided Provident FundSchedule: Monday to Friday Rotational shiftLocation: Bangalore, ChennaiAge cut off: 21 - 45Interested candidates please send your resume to poornima.entraine@gmail.com

Company: Northern trustBusiness analyst role:Full job descriptionMajor Duties :1. Carries out complex activities with significant financial, client, and/or internal business impact2. May have direct interaction with committees and/or Senior Management3. Able to serve as a key subject matter expert and mentor to other more junior level employees4. May manage daily operational activities and supervise day-to-day work of junior level employees (but not a formal management role)5. More technically sound in area of expertise and has broader knowledge of other areas6. Delivers a work product that requires less revision7. Able to facilitate discussions and reach decisionsKnowledge :More technically sound in area of expertise with broader knowledge of other areas.Excellent oral and written communication skills are requiredIn-depth Functional / Industry Knowledge is requiredHighly flexible and adaptable to changeCarries out complex activities with significant financial, client, and/or internal business impact.Able to serve as a key subject matter expert and mentor to other more junior level employees.Job Types: Full-time, PermanentExperience :A College or University degree and/or relevant proven work experience is preferred Pay: 5lpa to 17lpa. Schedule: 5 days working day shift weekend off Benefits: 2 ways cab, food, pfAge cut off: 21 -50 maxLocation: Bangalore, Chennai, mumbaiNo. of openings: 3Interested candidates please send your resume to poornima.entraine@gmail.com

1. Carries out complex activities with significant financial, client, and/or internal business impact2. May have direct interaction with committees and/or Senior Management3. Able to serve as a key subject matter expert and mentor to other more junior level employees4. May manage daily operational activities and supervise day-to-day work of junior level employees (but not a formal management role)5. More technically sound in area of expertise and has broader knowledge of other areas6. Delivers a work product that requires less revision7. Able to facilitate discussions and reach decisionsKnowledge :More technically sound in area of expertise with broader knowledge of other areas.Excellent oral and written communication skills are requiredIn-depth Functional / Industry Knowledge is requiredHighly flexible and adaptable to changeCarries out complex activities with significant financial, client, and/or internal business impact.Able to serve as a key subject matter expert and mentor to other more junior level employees.

Full job descriptionPosition Summary:We are seeking for Customer Support Executive, who is meticulous, have email writing skills and have experience of data entry. Candidates will be providing support by interacting with clients through blended process. The ideal candidate must possess strong communication skills, pays attention to details and can multi-task in a fast-paced environment.Direct Report:Team Lead / SupervisorDuties & Responsibilities: Communicating with customers and responding to their queries (via phone, email & Chat) in a professional and timely manner. Will be responsible to oversee the coordination of drivers & vehicles. Scheduling pickup and delivery appointments for drivers. Ensure the Routing of vehicles, timely deliveries, and optimal resource utilization. Responsible to handle the dispatch planning. Dispatching drivers from or to Rail Terminals. Planning & organizing next day deliveries. Resolving any conflicts or problems that might arise. Advise vehicle operators of traffic and other problems. Maintain vehicle operator work records. Data entry and reporting. Any other duties as assigned to Dispatch Team Collaborates Assists Team / Supervisor when required.Qualifications/Skills: Minimum Graduate Typing Speed up to 25 - 30 WPM Good Communication skills Ability for Email Writing. Ability to stay organized, have strong attention to details and Quick learner. Computer Proficiency is must.Experience Required 02-to-04 years experience required.Job Types: Full-time, PermanentPay: 5,00,000.00 - 15,00,000.00 per yearBenefits: Food provided Provident FundSchedule: Monday to Friday Rotational shiftLocation: Bangalore, ChennaiAge cut off: 21 - 45Interested candidates please send your resume to poornima.entraine@gmail.com

Communicating with customers and responding to their queries (via phone, email & Chat) in a professional and timely manner. Will be responsible to oversee the coordination of drivers & vehicles. Scheduling pickup and delivery appointments for drivers. Ensure the Routing of vehicles, timely deliveries, and optimal resource utilization. Responsible to handle the dispatch planning. Dispatching drivers from or to Rail Terminals. Planning & organizing next day deliveries. Resolving any conflicts or problems that might arise. Advise vehicle operators of traffic and other problems. Maintain vehicle operator work records. Data entry and reporting. Any other duties as assigned to Dispatch Team Collaborates Assists Team / Supervisor when required