Enterprises Ansh

Jamshedpur, Jharkhand

We are looking for an experienced Service Manager to lead our team in Daltonganj. The ideal candidate will have 4 to 7 years of experience and a degree in Engineering (B.E). This full-time role requires a strong focus on customer service and team management.**Key Responsibilities:**- **Team Leadership:** Manage and support the service team to ensure high-quality customer service. Foster a positive work environment for efficient service delivery.- **Customer Interaction:** Address customer complaints and inquiries promptly. Work to resolve issues swiftly to ensure customer satisfaction and retention.- **Service Operations Management:** Oversee daily service operations and enforce best practices to improve service quality and efficiency.- **Reporting and Analysis:** Prepare regular reports on service performance, customer feedback, and team productivity. Use data to identify areas for improvement.- **Training and Development:** Conduct training sessions for team members to enhance their skills and knowledge, ensuring they are equipped to meet customer needs effectively.**Required Skills and Expectations:**- Strong leadership and team management skills are essential to guide and motivate staff.- Excellent communication skills to interact effectively with customers and team members.- Problem-solving abilities to resolve issues swiftly and efficiently.- A solid understanding of service management processes and best practices.- Ability to analyze data and generate insightful reports for continuous improvement.- A proactive attitude and the ability to work in a fast-paced environment while maintaining a focus on customer satisfaction.